If you are not 100% satisfied with your purchase, you may return the item during the inspection period for 100% of your money back (less shipping & handling charges, paypal fees, and or wire transfer charges if applicable).

Return your gem within 10 days of receipt of merchandise in exchange for your money back.

KashmirBlue guarantee's all merchandise not certified by a reputable laboratory shown on our website, can be purchased with confidence.  In the event that an uncertified gemstone sold by KashmirBlue as "natural" turns out to be "enhanced" or "treated" in any method not specified or disclosed, you may return the gem in it's undamaged, unmounted condition for a full refund within 30 days of purchase.  This allows the client plenty of time to have the stone certified by a second reputable laboratory.  

We understand the gemstone industry from both a business and gemological perspective.  We help our clients avoid problematic gemstones and make the best possible investment.

We prefer to use the same laboratories as the major auction houses (NY, Geneva and Hong Kong) (www.christies.com & www.sothebys.com).  The top auction houses require gemstone laboratory certificates on every high value gemstone.  The laboratories include:  GIA (Gemological Institute of America), Gubelin Gemmological Laboratory (Switzerland), SSEF (Swiss Gemological Institute), GRS (Gemological Research Switzerland), and AGL, NY (American Gemological Laboratories).  Smaller independent laboratories usually lack the budgets to purchase and maintain the more sophisticated testing equipment or lack the experience and have inadequate databases from which to compare gemstones of origins.